FAQ

How do I download an issue?  First log in, then you will be able see links to all of your available issues. If you need to renew your subscription, go here

On an issue page, there are three files available at the top of the page; ePub, mobi, and PDF. Click on each link to download the associated file. Right-clicking will offer you additional options, depending on your browser and computer type. Contact us if you have any trouble accessing your issue. 

How do I cancel a monthly or auto-renewing subscription? Sign into your PayPal account and navigate to your Preapproved Payments page. You can see and change your payments from there.

How do I give a gift subscription?

Pick the subscription you want to give as a gift from locusmag.com/subscribe. Click on that button and fill out the form with the information of the person you want to receive the subscription, including their email address, name, mailing address, and so on. Be sure to select the "This email is different from my PayPal email" and put whatever you'll use at PayPal there.
 
Put a note in the "Additional comments for the office" box that this is a gift, and add your name/email address. When you check out, you'll be sent to PayPal. Pay however you prefer there.
 
We will email you a gift card that you can print out or email to your gift recipient, and we will get their subscription going. If they have an account on the site, their issues will be added to that one. If not, one will be created for them, and they'll get an email telling them how to use it so they can download their digital issues.

I have a question about my subscription/want to change my address or email or password.

Digital-only subscribers: Visit your profile. Once there, select the "Edit" tab.

Print subscribers: Fill out our change of address form here, or send an e-mail to locus@locusmag.com, or phone the Locus offices at 510-339-9196.

What if I forget my password? Click here, and an email with a reset link will be sent to you.

What if my download doesn't look right? Internet Explorer can sometimes rename files. 

If your ePub file appears as a .zip archive, edit the ".zip" extension to ".epub" 

If your Mobi file appears as a .htm file, edit the ".htm" to ".mobi" 

For additional information on our digital formats and how to read them, see these instructions.

Can I download my issue again, or in another format later? Your issue will remain available on this site for you to download at your convenience.

What will you do with my email and personal information? Personal data collected on this site is used only to provide Locus readers with easy access to their digital issues, and to improve our content and delivery. We do not sell our email list to anyone, and we do not place any third party cookies or do any tracking. 

If you have any further questions, feel free to contact us.